At ELZOR, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery to request a return or exchange.

Return Conditions

Products must be unused, in their original condition, and returned with all tags and packaging. Watches and handbags must show no signs of use, while perfumes must remain unopened and sealed. Used or damaged items are not eligible for return unless they arrived defective.

Refund Process

Once your returned product is received and inspected, eligible refunds will be processed through the available refund method. Processing times may vary depending on the payment provider. Shipping charges may be non-refundable, except in cases of incorrect or defective products.

How to Request a Return

To request a return, refund, or exchange, contact ELZOR through our official customer support channels with your order number, product details, and photos of the issue. Our team will guide you through the process.

ELZOR – Elegance in Every Detail

Your Satisfaction. Our Commitment.

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